📋 Table of Contents
1. Introduction 2. Information We Collect 3. How We Use Your Information 4. Information Sharing 5. Cookies & Tracking 6. Data Security 7. Your Rights 8. Children's Privacy 9. Policy Changes 10. Contact Us1. Introduction
Welcome to ShineBD ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website shinebd.com or use our mobile applications.
By using our services, you agree to the terms outlined in this policy.
2. Information We Collect
Personal Information
- Full name
- Email address
- Phone number
- Delivery address
- Date of birth (optional)
- Profile picture (via Google login)
Transaction Information
- Order history and details
- Payment method (we never store card numbers)
- bKash/Nagad transaction IDs
- Delivery preferences
Technical Information
- IP address and device information
- Browser type and version
- Operating system
- Pages visited and time spent
- Referring website
3. How We Use Your Information
We use your information for the following purposes:
- Order Processing: To fulfill and deliver your orders
- Customer Support: To respond to inquiries and resolve issues
- Account Management: To create and maintain your account
- Communication: To send order updates, promotional offers, and newsletters
- Service Improvement: To analyze and improve our services
- Fraud Prevention: To detect and prevent fraudulent activities
- Legal Compliance: To comply with applicable laws and regulations
5. Cookies & Tracking
We use cookies and similar technologies to enhance your shopping experience.
Types of Cookies We Use:
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand user behavior (Google Analytics)
- Preference Cookies: Remember your settings and choices
- Marketing Cookies: Show relevant ads and offers
You can manage cookies through your browser settings. However, disabling cookies may affect website functionality.
6. Data Security
We implement industry-standard security measures to protect your information:
- SSL/TLS Encryption: All data is encrypted during transmission
- Secure Servers: Data stored on protected servers with restricted access
- Password Hashing: Passwords are stored using bcrypt encryption
- Regular Audits: Security systems are regularly tested and updated
- No Card Storage: We never store your credit/debit card numbers
7. Your Rights
You have the following rights regarding your personal data:
- Right to Access: Request a copy of your data
- Right to Correction: Update or correct inaccurate information
- Right to Deletion: Request deletion of your account and data
- Right to Object: Opt-out of marketing communications
- Right to Portability: Receive your data in a portable format
- Right to Withdraw Consent: Revoke previously given consent
To exercise any of these rights, contact us at support@shinebd.com.
8. Children's Privacy
Our services are not intended for users under 13 years of age.
We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us immediately.
For users between 13-18, parental consent is recommended.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be notified through:
- Email notification to registered users
- Banner notice on our website
- Updated "Last Updated" date at the top
Continued use of our services after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: support@shinebd.com
- Phone: +880 1790-191635
- WhatsApp: +880 1540-501410
- Address: Ishwarganj, Mymensingh, Bangladesh